Bags & Beyond
Returns & Refunds
We’ll work with you to agree a suitable solution if you need to return a bag.
Check your bag with the rider
Inspect the bag with the rider before accepting it and paying. Let us know if you have a concern.
Return within 7 days
Contact us and return the bag to us within 7 days of delivery. It must be in the same condition as when you received it.
Agreeing a solution
Contact us before bringing the bag back so we can agree the return arrangements. Once we receive it, we’ll discuss the issue with you and agree on another bag or a monetary refund.
Monetary refunds
Monetary refunds are paid within 48 hours after we receive the returned bag. We’ll agree the refund method with you.
If you paid by Mobile Money but the order was cancelled or could not be fulfilled before delivery, contact us with your order number. We first verify the original transaction and any pending refund with the payment provider, then confirm the refund route and timing with you. A cancelled order is not proof that a wallet refund has been sent. Please do not send another payment while the first one is under review.
Replacement bags
If the replacement bag you choose costs more than the returned bag, you pay the price difference. We’ll confirm the difference with you before arranging the replacement.
Arrange a return
Call 0789 000 053 and have your order number ready. Our pickup address is Giant Shopping Center, Kampala. Contact us before bringing your bag back.